Customer Service

We’ve Got Your Back — Always.

At Ardent Messer, your satisfaction is our top priority. Whether you’ve got a question, need help with an order, or just want to talk blades — we’re here to help.

 Order & Shipping Support

Order Status
Need an update on your order? You’ll receive a tracking number via email once your order ships. If you didn’t get one, contact us here and we’ll get you sorted.

Shipping Times
We currently ship within the USA only. Standard orders typically ship within 1–2 business days. Delivery time depends on your location, but most packages arrive within 3–7 business days.

Shipping Costs
We offer free shipping on all U.S. orders.

 Returns & Exchanges

30-Day Guarantee
We stand behind our blades. If you’re not satisfied, you can return your knife within 30 days of delivery for a refund or exchange. Item must be unused and in original packaging.

How to Start a Return
Email us at info@ardentmesser.com with your order number and reason for return. We’ll guide you through the quick process.

 Warranty Info

All our knives are backed by a limited lifetime warranty against defects in materials or workmanship. This doesn’t cover misuse, neglect, or modifications — but if it's our fault, we’ll make it right.

Questions about warranty claims? Hit us up at info@ardentmesser.com.

Need More Help?

We’re real people who care about what we make — and the customers we make it for.

Email Support: info@ardentmesser.com
Returns & Exchanges: info@ardentmesser.com
You can also DM us on Facebook & Instagram.

We aim to respond within 24 hours (excluding weekends & holidays).

Stay Sharp. Stay Ardent.

Thanks for trusting us with your gear. We’re proud to serve you.